– Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box).
– Can the delivery country be different from the purchase country?
Yes.
– How long will my order take to arrive?
Delivery times depend on CTT Expresso’s workflow. As soon as we confirm the payment of the ordered items, the orders are delivered to CTT Expresso between 2 to 10 working days.
– How much do I pay for delivery service?
Please contact our customer service if the item you’re interested in doesn’t show this information clearly to you.
– Can I track my order?
You will receive a tracking number once your order has been shipped where you can follow the package in real-time.
– What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.
– What to do in case of loss?
In case of loss or receipt of damaged items, Miguel Oliveira Fan Club does not take responsibility for this, but CTT Expresso instead. We, at Miguel Oliveira Fan Club, collect images of all shipments and their correct packaging.
